Maintenance & Repairs
We offer reliable maintenance and repair services for your Apartment/Villa, ensuring that your property is well-maintained and any necessary repairs are promptly addressed.
Maintenance Made Easy With Dream Support Solutions
We have an in-house maintenance company working Just for you!
Stress-Free Maintenance
Dream Support Solutions property management service is our official name because we specialize in the daily care of properties. Our primary focus is to provide stress-free maintenance for rental properties owned by our clients. Instead of seeking external vendors, our dedicated maintenance technicians ensure that any issues are promptly addressed, giving you peace of mind and efficient property management.
Preventative Maintenance Program
Our comprehensive preventative maintenance program is specifically tailored to meet the standard maintenance needs of single-family homes. As an additional option, homeowners can choose to have an exterior audit conducted on their property once or twice a year at a nominal fee. Following the audit, we will provide a detailed report with photos, estimated repair costs, and recommendations. The homeowner has the freedom to decide whether to proceed with any necessary work based on the provided information.
In-House Staff
One of the key benefits of having an in-house maintenance company is the ability to maintain end-to-end control over the service provided. We have complete oversight of the technicians we assign to each property, ensuring that they are professional, punctual, well-dressed, and have excellent communication skills when interacting with tenants. This level of control is achieved through thorough training and the implementation of effective processes, resulting in a high-quality and consistent maintenance experience for both property owners and tenants.
For repairs handled by our in-house technician during regular working hours, the billing will be done at our standard rate. However, in the event of a true emergency repair that requires our in-house technician's attention outside of normal working hours or on weekends, the billing will be done at a rate of time and a half. This ensures that urgent repairs receive prompt attention while compensating our technician for their availability and responsiveness during non-standard hours.
Pre-Managed Rent Ready
This particular point deserves close attention as it is highly valued by our homeowners. Often, we encounter situations where homeowners are eager to rent out their homes, but the properties are not adequately prepared for rental purposes.
Dream Support Solutions property management service Division gives you the best maintenance support possible. From preventive maintenance, to emergency repairs, to everyday maintenance requests, we are here for you.
In the majority of cases, the required preparations typically involve installing blinds, performing wall painting, replacing door knobs, repairing screens, updating electrical fixtures, and potentially cleaning carpets and conducting a thorough whole house clean. We understand these needs, and our management service starts with a "Pre-Management Rent Ready" turn, which is completed before a new tenant moves in.
During this turn, we prioritize the key aspects that homeowners are concerned about, leveraging our expertise gained from years of experience. The best part is that our homeowners can take advantage of our reduced rate, which is offered to all our clients. Here are the steps involved in the process:
- Electronically sign the property management agreement.
- A dedicated property manager will contact you upon request for assistance with preparing your home for renting.
- They will conduct a thorough walkthrough, assessing the scope of work and providing you with a detailed estimate of time and materials required.
- Once you log into your portal and fund your account, we can promptly dispatch our skilled technicians to your property to initiate the necessary tasks.
What could be more convenient? Sit back, relax, and let us handle all the work while you enjoy peace of mind. In no time, your new tenant will be moving in, ensuring a smooth and hassle-free process for you.
After Hours Emergency Maintenance
We have a dedicated 24/7 maintenance hotline to promptly address any maintenance calls outside of regular business hours. In the event of an emergency during the night or on weekends, immediate assistance will be provided. For non-urgent matters that can wait until the next business day, our skilled in-house maintenance team will handle them efficiently.
Troubleshooting a Problem
Sometimes tenants call in with simple issues that can be resolved over the phone. The maintenance manager or property manager will troubleshoot the problem before dispatching someone out to the house. For example, a tenant might have an outlet that doesn’t work, and a simple resetting of a GFCI outlet fixes the problem. We also provide each tenant with tips and solutions for everyday issues.
Preventative Maintenance Program
Our comprehensive preventative maintenance program is specifically tailored to meet the standard maintenance needs of single-family homes. As an optional service, homeowners can choose to have an exterior audit conducted on their property once or twice a year at a nominal fee. Subsequently, we will provide a detailed report that includes photographs, estimated repair costs, and recommendations. Ultimately, it is the homeowner's decision whether to proceed with any necessary work based on the provided information.
